Product Warranty Information

Your Sleeping Comfort Is Our Concern

10-year or 15-year Pro-rated

Every King Koil mattress/divan carries a 10-year or 15-year pro-rated warranty against manufacturing defects.

* T&C: Subject to collection.

Warranty Coverage

The warranty does not cover bedding that is soiled or burned, or has received obvious rough handling or improper care to the spring sets and fabric.

Warranty Exclusion

The warranty also excludes bedding that is worn-out due to the to fair wear and tear over the years.

Location Coverage

The product warranty is only valid within Malaysia.

We Are Here For You

When you have questions, or in the unlikely event that your sleep set ever requires service, we want you to “rest assure” that we are here for you.

This Limited Warranty covers the King Koil mattress and/or foundation anywhere in Malaysia. To obtain assistance relating to this Limited Warranty.

Service Hotline : 603 – 3122 1866 (Hunting Line)

Email : enquiry@kingkoil.com.my

Transportation Charges

Should any repairs required, King Koil provides the transportation needed to repair your mattress. The cost of transportation will be borne by the purchaser.

Any manufacturing defects arising within the first year of purchase will be repaired without any charge but all transportation cost must be borne by the purchaser.

Should any manufacturing defect develop after the first year, repairs will be charged pro-rated on 1/10th of the current retail price multiply by the number of years used plus transport charges.

We recommend registering your product online to make processing a warranty claim in the future easier.

We reserve the right to substitute material of equal quality if identical material is not available at the time of repair or replacement.

Normal body impression on the quilted surface of the mattress of less than 20 milimetres is a normal occurrence as the upholstery layers are conforming to your body contours. These “body impressions” are characteristics of the mattress and are not considered manufacturing defects.

We will not be held responsible for any repair carried out outside our factory.