Every King Koil mattress/divan carries a 10 or 15-year pro-rated warranty against manufacturing defects from the date of purchase. The warranty does not cover bedding that is soiled or burned, or has received obvious rough handling or improper care to the spring sets and fabric. The warranty also excludes bedding that is worn-out due to the fair wear and tear over the years. The product warranty is only valid within Malaysia.

KING KOIL®LIMITED WARRANTY
FIFTEEN (15) YEARS PRO-RATED WARRANTY
World Luxury, Black Series, Natural Response, Luxury Hotel Collection, Zenergy, Extended Life Collection,
Simplicity & Prince 2.0

TWELVE (12) YEARS PRO-RATED WARRANTY
Kaimin Mattress

TEN (10) YEARS PRO-RATED WARRANTY
King Koil Classic, Prince & First Knight
Intimate Dual Comfort Mattress

Any manufacturing defects arising within the first year of purchase will be repaired without any charges but all transportation cost must be borne by the purchaser. Should any manufacturing defect develop after the first year, repairs will be charged pro-rated on 1/10th of the current retail price multiply by the number of years used plus transportation charges. We reserve the right to substitute material of equal quality if identical material is not available at the time of repair or replacement.

Normal body impression on the quilted surface of the mattress of less than 20 millimetres is a normal occurrence as the upholstery layers are conforming to your body contours. These “body impressions” are characteristics of the mattress and not considered manufacturing defects. Sagging occurs when the mattress has a depression greater than 1 ½’’.

We will not be held responsible for any repair carried out outside our factory.

This product warranty shall NOT apply to:

  • Mattress damages resulting from abnormal use, and normal wear and tear over the years
  • If bedding is found to be unsanitary
  • When product failure is due to causes other than defective workmanship or material
  • Any mattress or foundation that is used on a frame or bed rails without a center support rail and having legs that touch the floor
  •  If mattress is damaged due to using an inadequate foundation. It is recommended to match the mattress with King Koil’s foundation.
  • If bedding has any damage to the outer fabric of the cover, including wear & tear
  • If this product is used for commercial purposes, unless specifically designed and built for commercial use.
  • Comfort expectation
  • If purchaser does not present proof of purchase.